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Terms & Conditions

Last updated: 28 September 2026

These Terms & Conditions apply to purchases made through www.gna22london.com, operated by GNA22 London Ltd.

1. About Us

GNA22 London Ltd

Company Number: 17026314

Registered Office: Flat 1303, 330 Ealing Road, Alperton Depot, Wembley, England, HA0 4GS

Email: hello@gna22london.com

Website: www.gna22london.com

2. Products

We make every effort to ensure that product descriptions, photographs, colours, sizes and measurements displayed on our website are accurate.

Colours may appear slightly different depending on your device or screen settings.

Product availability is subject to change. We reserve the right to discontinue products or change product availability without prior notice.

3. Prices

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

The price applicable to your order is the price displayed at the time the order is placed.

Where applicable, taxes and other mandatory charges will be clearly displayed before you complete your purchase.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email.

A contract between you and GNA22 London Ltd is formed when we confirm acceptance of your order.

We reserve the right to refuse or cancel an order where, for example:

  • A product is unavailable
  • There is an obvious pricing or product description error
  • We suspect fraudulent activity
  • We are unable to fulfil the order for reasons outside our reasonable control

If we cancel an order after payment has been taken, you will receive a full refund.

5. Payment

Payments are processed securely through Stripe.

We do not normally store complete payment card details on our own systems.

6. Delivery

Orders are dispatched using Royal Mail or another appropriate delivery provider.

Estimated delivery times and delivery charges will be displayed during checkout or communicated with your order.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

We will not be responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, customs delays or other events beyond our control.

7. Returns and Cancellation

Consumers purchasing online generally have a statutory right to cancel their order within 14 days of receiving the goods, subject to applicable exceptions.

Further information about cancellations, returns and refunds is provided in our Shipping & Returns Policy.

Nothing in these Terms & Conditions affects your statutory consumer rights.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or materially different from what you ordered, please contact us as soon as reasonably possible at:

hello@gna22london.com

Please include your order number and photographs where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

9. Intellectual Property

All content on this website, including:

  • GNA22 London branding
  • Logos
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Product descriptions

is owned by or licensed to GNA22 London Ltd unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially exploit our content without our prior written permission.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Introduce malicious software
  • Interfere with the operation or security of the website
  • Use our website to conduct fraudulent activity

11. Website Availability

We aim to keep our website available and accurate, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, security or operational reasons.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under UK law.

Nothing in these Terms & Conditions affects your statutory consumer rights.

13. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply to you.

15. Contact

For questions regarding orders, products or these Terms & Conditions:

GNA22 London Ltd

Email: hello@gna22london.com

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