Privacy Policy

Last updated: 28 September 2026

GNA22 London Ltd (“GNA22 London”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from our website: www.gna22london.com

1. Who We Are

GNA22 London Ltd

Company Number: 17026314

Registered Office: Flat 1303, 330 Ealing Road, Alperton Depot, Wembley, England, HA0 4GS

Email: hello@gna22london.com

For data protection purposes, GNA22 London Ltd is the data controller responsible for your personal information.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Full name
Billing and delivery address
Email address
Telephone number
Order and transaction details
Payment-related information
Account information, where applicable
Communications you send to us
Marketing preferences
Website usage information
IP address and device/browser information
Cookie and tracking information

We do not normally receive or store your full payment card details. Payments made through our website are processed by Stripe.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Process payments
Arrange delivery through our delivery partners
Communicate with you about your order
Handle returns, refunds and customer service enquiries
Maintain and improve our website
Prevent fraud and protect the security of our website
Comply with legal and accounting obligations
Send marketing communications where we are legally permitted to do so
Understand how visitors interact with our website
Measure and improve our advertising and marketing activities

4. Legal Bases for Processing

Depending on the circumstances, we may process your personal data on the following legal bases:

Contract: where processing is necessary to process and fulfil your order or provide services you have requested.

Legal obligation: where we are required to retain or disclose information to comply with legal, tax, accounting or regulatory obligations.

Legitimate interests: where processing is necessary for purposes such as website security, fraud prevention, customer service and improving our business, provided that our interests do not override your rights.

Consent: where you have actively consented to a particular use of your personal information, such as certain marketing communications or non-essential cookies.

5. Marketing Emails

If you subscribe to our newsletter, we may use your email address to send you information about GNA22 London, including new collections, products, launches and promotions.

Where consent is required, we will only send marketing emails where you have provided the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at: hello@gna22london.com

For existing customers, we may in certain circumstances rely on the applicable “soft opt-in” rules for marketing similar products and services, provided that the relevant legal requirements are met and an easy opt-out is provided.

We will not use bought-in marketing lists to send unsolicited marketing emails where the necessary legal requirements have not been satisfied.

6. Payments

Payments on our website are processed by Stripe.

When you make a payment, certain information may be shared with Stripe to process the transaction, prevent fraud and comply with applicable legal requirements.

We do not intend to store your complete payment card details on our own website systems.

7. Delivery

Orders may be delivered using Royal Mail and other delivery services where necessary.

We may provide the delivery provider with information necessary to fulfil your order, such as:

Name
Delivery address
Contact details
Order information

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality and, where permitted, to understand website usage and improve our marketing.

Some cookies may be necessary for the website to operate. Other cookies, including certain analytics, advertising or social-media tracking technologies, may require your consent.

Where consent is required, non-essential cookies will not be placed on your device until the appropriate consent has been obtained.

You can manage your cookie preferences through our cookie consent mechanism.

9. Meta / Instagram Advertising and Tracking

We may use Meta technologies, including technologies associated with Instagram and Meta advertising, to understand interactions with our website and measure advertising performance.

Where applicable, these technologies may collect information such as browser information, device information, website interactions and certain identifiers.

Where consent is required for these technologies, we will request consent before placing the relevant non-essential cookies or tracking technologies.

You may also manage advertising preferences through your Meta account settings.

10. Who We Share Your Information With

We may share personal information with trusted service providers where necessary to operate our business, including:

Stripe, for payment processing
Royal Mail and other delivery providers, for order delivery
Website hosting and technical service providers
Website and security service providers
Marketing and email service providers, where applicable
Professional advisers, accountants and legal advisers where necessary
Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information.

11. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include using adequacy regulations, appropriate safeguards or other lawful transfer mechanisms where required.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Order and transaction information may be retained for longer periods where necessary to comply with legal, tax or accounting obligations.

Marketing information will generally be retained until you unsubscribe or withdraw your consent, unless we have another lawful reason to retain it.

13. Your Rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent

You can exercise your rights by contacting: hello@gna22london.com

14. Complaints

If you have concerns about how we handle your personal information, please contact us first at: hello@gna22london.com

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

15. Children’s Privacy

Our website is not specifically directed at children. We do not knowingly collect personal information from children for marketing purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal requirements.

The latest version will always be published on: www.gna22london.com

17. Contact Us

If you have any questions regarding this Privacy Policy or how GNA22 London handles your personal information, please contact:

GNA22 London Ltd

Flat 1303, 330 Ealing Road, Alperton Depot, Wembley, England, HA0 4GS

Email: hello@gna22london.com

Website: www.gna22london.com