Shipping & Returns
Last updated: 28 September 2026
1. Delivery
GNA22 London delivers orders using Royal Mail and, where necessary, other delivery providers.
Delivery options and applicable delivery charges will be displayed at checkout.
Delivery times may vary depending on the delivery option selected.
Once your order has been dispatched, you may receive tracking information where tracking is available.
2. Delivery Delays
We aim to dispatch and deliver orders within the estimated timeframe provided at checkout.
However, delivery may occasionally be delayed because of circumstances outside our reasonable control, including courier delays, strikes, severe weather, customs procedures or other unforeseen circumstances.
If there is a significant delivery delay, please contact us at:
hello@gna22london.com
3. 14-Day Cancellation Right
If you purchase products from GNA22 London online as a consumer, you generally have the legal right to cancel your order within 14 days from the day you receive the goods, without giving a reason.
This statutory cancellation right is subject to applicable legal exceptions.
To cancel your order, please contact:
hello@gna22london.com
You may simply provide:
- Your name
- Order number
- The products you wish to return
- Confirmation that you wish to cancel the order
You do not have to use a particular cancellation form, provided that your cancellation is clearly communicated.
4. Returning Products
After notifying us that you wish to cancel, you must return the relevant goods without undue delay and normally within 14 days of notifying us.
Unless otherwise required by law or agreed by GNA22 London, the cost of returning unwanted goods is the customer’s responsibility.
We recommend using a tracked delivery service when returning an item.
Please retain proof of postage until your refund has been completed.
5. Condition of Returned Items
Customers may handle products as reasonably necessary to establish their nature, characteristics and functionality, similar to how they could inspect an item in a shop.
However, if goods have been handled beyond what is reasonably necessary and their value has been diminished, applicable law may allow a deduction reflecting that diminished value.
Items should therefore be returned in an appropriate condition, with original tags and packaging where reasonably possible.
6. Refunds
Once an eligible cancellation has been received and the relevant goods have been returned, we will process the refund in accordance with applicable law.
Refunds will normally be made using the same payment method used for the original purchase.
Where required by law, the refund will include the cost of the standard delivery option originally paid by the customer.
Additional delivery costs resulting from the customer choosing a more expensive delivery option do not necessarily have to be refunded.
7. Faulty or Damaged Items
If an item arrives faulty or damaged, please contact us as soon as possible at:
hello@gna22london.com
Please provide your order number and photographs of the issue where possible.
Faulty products are handled in accordance with applicable UK consumer protection law.
8. Incorrect Items
If we have sent you the wrong product, size or colour, please contact us at:
hello@gna22london.com
We will review the issue and arrange an appropriate solution.
9. Exchanges
If you would like a different size or product, please contact us before returning your order.
Where an exchange is not available, you may use the applicable cancellation/return process and place a new order.
10. Non-Returnable Items
Where permitted by law, certain products may be excluded from cancellation rights, including goods that are personalised or made to the customer’s specifications.
Any such exclusion will be clearly communicated before purchase.
Nothing in this policy affects your statutory consumer rights.
11. Contact
For all shipping and return enquiries:
GNA22 London Ltd
Flat 1303, 330 Ealing Road, Alperton Depot, Wembley, England, HA0 4GS
Email: hello@gna22london.com