FAQ
Orders & Payment
Which payment methods do you accept?
All major debit and credit cards, Apple Pay and Google Pay — processed securely by Stripe. PayPal is also available at checkout.
Can I change or cancel my order?
If it hasn’t been dispatched yet, yes — contact us as soon as you can with your order number and we’ll catch it.
Do prices include VAT?
Yes — every price you see includes UK VAT. What you see at checkout is what you pay.
Delivery
How quickly will my order arrive?
Orders placed before 2pm are dispatched the same working day from London. Standard tracked delivery arrives in 2–4 working days; express in 1–2.
Is delivery free?
On orders over £150, yes. Under that, standard tracked delivery is £3.95.
Do you ship outside the UK?
Not yet — we currently ship within the United Kingdom only. Join the newsletter and you’ll be the first to know when that changes.
Returns & Exchanges
What is your returns policy?
You have 30 days from delivery to return unworn pieces with their tags attached for a full refund. Refunds land within 14 days of the parcel reaching us.
How do I make a return?
Contact us with your order number and we’ll send the return address and step-by-step instructions. Keep your proof of postage until the refund clears.
Can I exchange for a different size?
Of course — tell us the size you need and we’ll hold it while your return travels back, stock allowing.
Product & Care
Why do sizes sell out and not come back?
We cut in small numbers on purpose. When a size sells through, it usually stays gone — it keeps the edit honest and out of landfill.
How should I care for my pieces?
Each product page carries its own care note, and the same instructions are sewn into the garment. When in doubt: cooler, gentler, less often.